We have engaged the services of Ramona Packham a few times these past couple of years and as a result of the excellent service, consider Ramona a trusted HR advisor for FITT. In additional to being very efficient, Ramona has…
I gotta tell ya I have way too many personal examples of poor customer service! I imagine we all do. Considering how often companies get the customer service thing wrong, it leads me to believe that either front line staff are unhappy,…
Most business owners start out with a solid strategic plan. Where things often fall apart is in translating the plan into objectives for employees and managing their performance. Done right, performance management is a valuable communications tool for the organization…
I love listening to Podcasts. They are a great combination of entertainment meets learning something new and a productive use of my time when I’m driving, walking or running. For the last few months I’ve been enjoying “Happier with Gretchen…
