We hired Ramona Packham to draft our employee manual (HR policies). It was great to be able to outsource this task and the turnaround time was great. The work was done efficiently and pain free. She even came in and…
Most business owners start out with a solid strategic plan. Where things often fall apart is in translating the plan into objectives for employees and managing their performance. Done right, performance management is a valuable communications tool for the organization…
The weather has finally turned in our favour and the air lingers with the scent of cut grass, the sound of birds chirping and finally leaves back on our trees. Sigh. If you’re anything like me, this change in seasons…
I gotta tell ya I have way too many personal examples of poor customer service! I imagine we all do. Considering how often companies get the customer service thing wrong, it leads me to believe that either front line staff are unhappy,…
