Ramona facilitated our annual two-day Shareholders retreat… The consensus was that this year’s retreat was one of our best yet. Thank you for your professionalism; your ability to keep 16 of us on track during our strategic planning process; your…
I gotta tell ya I have way too many personal examples of poor customer service! I imagine we all do. Considering how often companies get the customer service thing wrong, it leads me to believe that either front line staff are unhappy,…
The weather has finally turned in our favour and the air lingers with the scent of cut grass, the sound of birds chirping and finally leaves back on our trees. Sigh. If you’re anything like me, this change in seasons…
A strong business plan is the foundation for the growth and success of any company. While bankers will always request to see your strategy before financing—checking off the needs of your financial institution’s requirement list shouldn’t be the only reason you develop…
